About

Returns and Exchanges

• nullvøid allows returns within 7 days.

• nullvøid allows exchanges within 7 days.

FAQ

• Where is the store based?

  Troy, NY

• Do you accept orders placed outside of the US?

  we do! they may be subject to higher shipping and handling costs.

• How long will it take to receive my order?

  nullvoid uses Printful, an online distributor and printer. once your order is placed, it takes about 3-7 business days for your order be fulfilled and about 1-5 business days to be shipped for domestic orders (depending on the efficiency of your local post service.) international shipping delivery times may vary between 2 and 12 weeks.

• Where can I contact you about my order or any other questions?

  shoot me an email at [email protected] or a DM on our instagram (@nullvoidapparel). you'll get an answer within 24 hours, any day of the week!

• I have a question about purchasing a large order to sell, collaborating, or something else that isn't listed here.

  hey, awesome! shoot me an email at [email protected] with your intent in the subject and we can start a dialogue. i love working with other artists and small businesses.

• What are your shipping policies with COVID-19?

  glad you asked! our distro, Printful, is working at a lower capacity and filling a high volume of orders, so printing and shipping may take significantly longer than normal. to keep up to date with fulfillment and shipping times, please visit https://www.printful.com/covid-19. if you have any questions or concerns about your order, please reach out to our support line at [email protected]. we’ll get back to you within 24 hours.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.